Terms and Conditions
Chadwell Travel Ltd t/a A1travel.com act as a Travel Agent only for the various
components of your travel arrangements. By making a reservation with Chadwell Travel
Ltd you accept that your contract lies with the various travel providers (Principals)
used to make up your reservation and you are therefore bound by their booking conditions.
When making a booking with a No Frills Airline you are the principal of the booking
and you are authorising us to act as your Agent. A copy of the booking conditions
that govern your reservation can be obtained by contacting our Customer Services
Department on 0871 855 0520 or by viewing the link provided on our website.
When making your booking we will arrange for you to enter into a contract with the
provider of the travel related service including, amongst others, tour operators,
airlines, cruise companies and accommodation providers who may in some instances
act as agents for the principal (the hotel directly). As an agent we accept no responsibility
for the acts or omissions of the said travel providers. None of the bookings we
make for our customers that comprise of more than one element are classed as package
holidays as defined by the Package Travel Regulations 1992 and the Civil Aviation
Regulations 1995, Amended 2003. Chadwell Travel Ltd DOES NOT act as a Tour Operator
or Principal.
For clarification, Chadwell Travel Ltd has several websites and trading names including
www.a1flights.com ,
www.a1travel.com, www.a1cruiseclub.co.uk,
www.a1holidays.com and
www.bargainholidaysonline.com. All bookings are subject to the above Terms
of Business regardless of whether your reservation is being made via our call centre
or via one of the company websites listed above.
General Booking Conditions
Lead Passenger
The person to whom the invoice is addressed is the Lead Passenger and henceforth
the contract exists between the Lead Passenger and the said Travel Providers listed.
The Lead Passenger accepts full responsibility for the booking including financial
responsibility for all party members. All correspondence will take place between
Chadwell Travel Ltd and the Lead Passenger who is responsible for ensuring that
all relevant documentation is received and checked prior to travel as we must be
informed immediately of any errors or omissions therein. We do not accept any responsibility
for any subsequent inconvenience or costs incurred if the client travels without
the correct paperwork. The lead passenger must also inform all passengers of any
changes that may have occurred since the booking was confirmed together with any
visa and passport requirements appertaining to the reservation. They must also check
that all party members are covered by an appropriate travel insurance policy.
Changing or Cancelling your Booking
In accordance with the Data Protection Act we are only permitted to speak to the
Lead Passenger on the booking. If the requested change is permitted you will
be asked to confirm any amendment or cancellation in writing noting that any information
and costs given are only valid at the time of the new quotation. It is therefore
in your interest that we receive any written notification as soon as possible. If
any changes have occurred in the interim we will inform you of the new details before
proceeding. If you wish to cancel your booking the amount charged will depend on
the charges imposed by the Travel Provider with whom your contract is with. Please
note that all Scheduled Airlines and No Frills Flights are non-refundable and any
cancellations will result in 100% loss.
For any amendment or cancellation Chadwell Travel Ltd are permitted to make an additional
charge of £25.00 per person over and above that of the Travel Provider’s
cost. We also make an additional charge of £5.00 per person over and above
the Travel Provider’s cost if you choose to add an extra service related to
your flights for example; pre-booked meals, baggage, seats or an upgrade etc.
Low Deposit Scheme/Schedule Flight Deposits
This scheme is based on accepting a booking on a lower deposit than is actually
required in order to secure your booking. The agreed amount will be taken from your
card at the time of booking with the balance being taken automatically approximately
2 weeks later, the exact date of which would have been clearly specified to you
at the time of booking. In the event that you cancel your booking you will be held
liable for the difference in the cancellation charge imposed by the Travel Provider
and the low deposit amount already paid.
When paying a deposit only on a schedule flight the total flight price cannot be
confirmed until full balance is received as the deposit simply secures a confirmed
allocation on the aircraft but does not guarantee the flight price.
Changes Made by your Travel Provider
Flight Changes
All flights are subject to change by the said provider. If we are informed
of the change we will notify you as soon feasibly possible. Any change that occurs
will be in accordance with the booking conditions of the Travel Provider. Many Travel
Providers require you to reconfirm your inbound flight details. The contact details
and procedures are listed on your flight tickets or flight itinerary.
Accommodation Changes
From time to time the Travel Provider may no longer be able to provide the accommodation
originally booked and so reserves the right to substitute it to an alternative of
the same standard of which facilities may differ. Any change made will be in accordance
of the booking conditions of the said provider. If we are informed of major building
work that is being carried out at the hotel you will be given the option to change
hotels or cancel your accommodation booking. We will endeavour to inform you as
soon as possible if we are informed of any change to your booked accommodation and
if there is time to do so before your departure. The Travel Provider does however
reserve the right to move you on arrival at the airport/hotel.
Terms regarding Changes/Cancellation
All Flight and Accommodation bookings are made as separate components and as such
any change that is actioned may affect the other component, but as each section
is governed by that provider’s terms and conditions no responsibility is held
for any subsequent inconvenience or costs incurred to the other components as a
result of the said change. For example, a travel provider may make a major
change or cancel your accommodation, for which you are entitled to a full refund,
but this will not apply to the flight component that you have booked as the provider’s
standard booking conditions of this element will still apply. In addition, no responsibility
is taken for any effect the change or cancellation may have on any independent travel
arrangements that you may have made.
Changes/Cancellation as a result of Force Majeure
No responsibility is accepted for any loss, delay, cancellation or alteration of
travel arrangements caused by circumstances due to Force Majeure, including war,
threat of war, riots/civil strife, industrial disputes, fire, adverse weather conditions,
natural or nuclear disasters, government or terrorist activity, and all other events
beyond the company’s control.
Hotel Grading/Facilities
All hotels have an official rating, which is made based on the facilities and amenities
provided. The Travel Provider also awards each property their own rating,
which is based on their experience and customer feedback, and this may differ from
the official rating of the property. Official ratings are given by the local Tourist
Board and so will differ depending on which country you are visiting. All hotels
will adhere to the local Health and Safety standards and guidelines.
The facilities on offer may vary depending on the season travelling and can be removed
or closed at the discretion of the hotelier.
If you Experience a Problem
In the unlikely event that you experience any problem with your booking our role
as your Agent is to assist you and to liaise with the Travel Provider in an attempt
to resolve the issues that you are experiencing. Local numbers of the Travel Providers
will be listed on your documentation but our emergency number is also provided.
The Travel Provider or Chadwell Travel Ltd must be contacted before any decisions
are made where additional costs are involved, for example, purchasing new flights
or moving properties. If this is not adhered to any right to make a claim will be
affected.
If you have a query
In the first instance please refer to our frequently Asked Questions section on
our website. If however we are unable to provide the answer to your question please
contact the Customer Service Department on 0871 855 0520.
Disclaimer
The information advertised comes from Individual Travel Providers, however, the
data is sent by a third party. As agents for Travel Providers we are constrained
by the information they provide. Although every care is taken to ensure our prices
are correct, please be aware that as we use third party data, there may be occasions
where the prices shown are incorrect. For example a £280.00 flight might be
shown for £28.00. Please accept our apologies for any accidental misrepresentations
on this web site or other affiliate sites. We cannot accept liability for these
errors.